Privacy Policy

At The Coach House Ltd, we value your privacy and are committed to protecting your personal information. The Coach House Ltd hold the data necessary to administer your account with us and deliver those goods and services you have asked us to. We will only collect personal information that you have voluntarily decided to provide to us, or we have recorded from your visits to our website. Depending on how you choose to interact with us we may collect your name, email, phone number, IP address or any other contact details, such as a postal address.

We treat the information you share with us with respect and look after it carefully. We use it to keep our own records up to date and, if you have given us express permission to do so, we will email you from time to time, telling you about our services, special offers or other information we think you may find useful or interesting. We shan’t bore you, or pester you or contact you inappropriately. If you would like to know more, please contact us.

You have the right to obtain access to your personal information, rectify it and have it removed – the right to be forgotten. You can contact us by email. We have processes in place to ensure that we respond to your request without undue delay and within one month of receipt. If you want to know more about your rights in relation to the use of your personal data, visit the Information Commissioner’s Office online.

This Privacy Policy outlines how we collect, use, disclose, and safeguard the information you provide to us through our website and services. Please read this Privacy Policy carefully to understand our practices regarding your personal information.

1. Information We Collect

1.1 Personal Information: We may collect personal information from you when you voluntarily provide it to us. This information may include your name, email address, postal address, telephone number, and other information that you choose to provide.

1.2 Usage Data: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, referring/exit pages, operating system, and other similar analytical data. This data helps us analyse trends, administer the website, track users’ movements, and gather demographic information.

2. Use of Information

2.1 We may use the information we collect for various purposes, including but not limited to:

• Providing and maintaining our services
• Personalising and improving our services
• Communicating with you about our services, promotions, and updates
• Responding to your inquiries and providing customer support
• Understanding and analysing how users interact with our website
• Detecting, preventing, and addressing technical issues or fraudulent activities
• Complying with legal obligations and enforcing our policies

3. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. We will take reasonable steps to ensure that the personal information we collect is accurate, complete, and up to date.

4. Disclosure of Information

4.1 We may share your personal information with third parties under certain circumstances, including:

• Service providers: We may engage third-party companies and individuals to facilitate our services or provide services on our behalf. These third parties will have access to your personal information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Compliance with laws: We may disclose your personal information to comply with applicable laws, regulations, legal processes, or governmental requests.
• Business transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Security

We implement reasonable security measures to protect the personal information we collect. However, please be aware that no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us, and we will promptly delete it.

8. Your Choices and Rights

You have the right to access, correct, update, or delete your personal information. You may also withdraw your consent for us to collect and process your information. To exercise these rights or for any privacy-related inquiries, please contact us using the information provided at the end of this Privacy Policy.

9. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will post any changes on this page and update the effective date. We encourage you to review this Privacy Policy periodically for any updates.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

hello@thecoachhouse.ltd

www.thecoachhouse.ltd

Or write to us at:

12A Marlborough Place, Brighton, Sussex, BN1 1WN, United Kingdom

Data Protection Officer :  cathy.bourne@thecoachhouse.ltd

Thank you for entrusting The Coach House Ltd with your personal information